In our Casino.com review, we’ll take a look at the flagship brand of the Mansion Group. Casino.com offers a great welcome bonus, promotions, a choice of games and a VIP section, all of which we, here at LordOfOdds, take a close look at.
This is how we rated Casino.com NZ in each section of our casino review:
| Casino.com Review | Our Rating |
|---|---|
| Welcome Offer | 100% up to $400 + 200 spins 3/5 |
| Games Offer | 3/5 |
| Promotions | 3/5 |
| VIP Program | 4/5 |
| Software & Ease of Use | 3/5 |
| Payment Options | 3/5 |
| Security and Fair Play | 5/5 |
| Customer Service | 3/5 |
| Average Rating | 3.3/5 |
| Register |
Content Index
How to Sign Up to Casino.com
There are some big free spins to get and some bonus money too. Before you get your bonus and your Casino.com free spins, you’ll need to sign up.
It’s a simple process, as our casin.como review discovered. All you will need to do is follow our step-by-step guide on how to join Casino.com NZ:
It’s a simple process, as our casino.com review discovered. All you will need to do is follow our step-by-step guide on how to join Casino.com NZ:
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First, on the main Casino.com page, hit the green ‘Join now’ button.
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Choose a username and password, add your email and accept the terms and conditions.
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Next, add your info, including banking details and verify your ID.
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Opt-in to the online casino bonus and confirm your new account.
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Finally, deposit real money to claim the casino bonus and get your free spins.
Our casino review found that Casino.com made signing up very easy for players. As a major player in the online casino world, Casino.com isn’t in the business of making things difficult, and we found this process to be very fast, including verification. The initial deposit process is simple, and customer support is available.
Welcome Bonuses
The first important point for any casino review is the welcome bonus. New Casino.com players can get 100% up to $400 + 200 spins. The major terms and conditions are as follows:
- New customers only.
- 40 free spins on first deposit.
- 160 more free spins after first deposit (20 per day).
- Spins and bonus wagering on selected Age of the Gods slot games only.
- Max winnings of $/€100, paid as bonus funds.
- Payment method restrictions apply.
- Minimum deposit $/€20.
- Maximum bonus $/€400.
- Wager 20x before withdrawing spins
- Wager 40x before withdrawing bonus credits.
- Game weighting applies.
- Not available on iOS app.
Matched deposit bonuses are one of the most common bonus types. Although the amount you have to deposit in order to obtain the full bonus is quite high, if you are willing to deposit the maximum amount, $400 isn’t a bad amount to go to war with.
On the other hand, the wagering requirements mean that you have to wager a lot of money before you can reap the benefits. Put into context, if you claim the full $400, you would need to wager $16,000 in total before you could cash out.
When we looked at it that way, our Casio.com review really couldn’t say that this is a particularly brilliant welcome package.
Games Offer
In terms of quantity, there are no complaints about the games on offer. Everything you’d want from an online casino is here at Casino.com. Categories include slots, table games, jackpot games and more. There is also a live casino section.
The live casino offers roulette and blackjack primarily, always in high quality. Live dealers offer a real, bricks and mortar experience in an online casino platform, with the only issue being that we’d like to have seen a wider choice of live casino games. Baccarat would have been nice to see.
All the major slot titles are on offer, too, some offering huge jackpots. Progressive totals are racking up live on certain games, such as Pride of Persia.
Casino.com works mostly with Playtech who offers brilliant casino games. Although not spectacular, the games are high-spec, fast and smooth.
Promotions
The range of ongoing promotions for existing customers could do with a little work. The quality is OK, though not amazing, and there could be more.
Our Casino.com review found some interesting examples of ongoing promos.
Drops & Wins
Here, the biggest prize is a cool $500,000 per month. Players need to opt-in for weekly qualifying games. Players can climb a leaderboard. There are daily prizes with individual prizes ranging from $10 to $10,000.
Gold Card Happy Hour
This is one for the live blackjack players. Play during Happy Hour, draw a lucky Gold Card and have your bet doubled up to $5,000 in cash. Two cards are up for grabs in each shoe. The chances of landing this prize aren’t huge, but the rewards are fair.
Two for Tuesdays
Every Tuesday, players can twice the number of bonuses. Deposit $20 or more on Tuesdays and wager it three times. From there, you can get a $5 bonus and five free spins as a swift bonus on certain games.
Acca Insurance
This is one for the sports fans rather than the online casino players, but it’s on the promotions page. Place a 5+ fold accumulator bet on football and get a free bet up to $10 if one selection lets you down.
We reckon more needs should be here. We’d love to take for granted that security is 100% and that customer support is available, meaning the range of promotions offered is crucial for a good casino review.
VIP Program
As any good online casino does, Casino.com offers a VIP program. An account manager is assigned once you join, which is a good touch. Members get special gifts, VIP-only events and higher bet limits for casino games.
VIPs can keep playing to reach these levels:
- Bronze – deposit bonuses, higher limits, 24/7 service
- Silver – deposit bonuses, higher limits, 24/7 service
- Gold – deposit bonuses, higher limits, 24/7 service
- VIP – as before, plus an account manager and special gifts
- VIP Elite – everything as before, along with a loyalty level welcome bonus, personal cashback offers and special invitations to events.
Thus, the VIP program is fairly comprehensive and rewarding. Our Casino.com review found that you’d need to be a high roller to take full advantage, but once you’re there, you really have a good treatment.
Software & Ease of Use
We found both good and bad aspects when assessing how easy this online casino is to use. On the main page, everything works perfectly well. The main site is simple yet comprehensive, fast and has everything where you’d want it to be.
Playtech mostly supplies the games, a top developer for the gambling industry. The quality is high, with the main problem coming in the mobile casino.
However, the mobile casino is a little cumbersome. Slower to load pages and more frustrating than the main site, the mobile page makes Casino.com harder to use for those who want to play casino games on the move.
Payment Options
Although there could be more available payment methods, our Casino.com review found that the major options are available. Casino.com accepts:
- Visa
- MasterCard
- Maestro
- Bank Transfer
- PaySafeCard
- Skrill
This covers bank transfers, debit cards and eWallets. However, what would have been so much better is the addition of more wallets, especially Neteller and PayPal.
Payment methods then are just a tad skinny. In terms of withdrawals, the same options are on offer. Customer support is available should you hit any problems.
Most withdrawals take 72 hours and eWallet cashouts may even hit after just a couple of hours.
Security and Fair Play
We found no issues when it came to Casino.com’s security and fair play. Mansion Group and all its subsidiaries are registered in Gibraltar and with the UK Gambling Commission. This makes them among the most heavily regulated brands in the world.
No major issues have sprung up with customer payouts in recent times, while Casino.com employs excellent encryption to keep all of its data and yours completely safe.
Moreover, the brand’s privacy policy is comprehensive and is available on its site. Anti-money laundering procedures, data rights and customer wellbeing policies are all up to date, which we like to see.
Customer Service
There are positives and negatives about this particular online casino when it comes to customer support.
Dealing with the positives first, agents are available 24/7, all year round, which is excellent. An international number is given, which is +350 200 44793, meaning you can get live help, [email protected] can be used to email the team, and the replies are always polite and very knowledgeable in our experience.
This is good, but there are issues too. The international telephone number is expensive to use. We always recommend using a live chat function if you can, but this isn’t available here, while the support email itself is also worldwide which leads to delays in replying.
Overall, customer support is good and is certainly available, in theory, day and night, but it could be a little quicker.
Our Final Casino.com Review Verdict
An average sort of score for a casino review. As a basic online casino, Casino.com is decent. There are plenty of high-quality games on offer, a live casino and decent promotions and bonuses.
However, we would like to see PayPal and some other banking options introduced, customer service can be a tad slow without live chat, and the mobile site is a little slow.
| What We Like | What We Don’t Like |
|---|---|
| ✔️ Top-notch security | ❌ Customer service can be slow |
| ✔️ Good VIP program | ❌ Mobile site is cumbersome |
| ✔️ Strong range of games |
Casino.com Review FAQ
Now we will answer some common questions about Casino.com.
Yes, the brand is registered in Gibraltar. The UK Gambling Commission licenses it fully.
eWallet withdrawals take about two hours, while other withdrawals may take 72 hours.
Yes, the current welcome bonus offers 100% up to $400 + 200 spins to new customers.
The Mansion Group owns it. One of the biggest casino operators in the world, Mansion, uses Casino.com as its international flagship brand.
